Question 1

I already use med spa software. Why switch?

Accepted Answer

Many owners we work with keep their current software and use LeadFlow for everything around the appointment: being found, replying fast, following up, rebooking, and reviews. You get a real person for support, not just a chatbot.

Question 2

How long until I'm live?

Accepted Answer

Most practices launch in 1 to 2 weeks, depending on how custom we go.

Question 3

I'm not techy. Can my front desk use this?

Accepted Answer

Yes. We train your team hands on and keep things simple. Onboarding is on us.

Question 4

Do you build the website for me?

Accepted Answer

Yes. We build, host, and maintain your website as part of your plan, so you don't need a separate website agency.

Question 5

Is LeadFlow HIPAA compliant?

Accepted Answer

Yes. LeadFlow is HIPAA compliant.

Question 6

Do you sign a BAA?

Accepted Answer

Yes. We provide a BAA for every practice.

Question 7

Where do I keep patient records and consent forms?

Accepted Answer

In LeadFlow: patient profiles, treatment history, notes, intake and consent forms. All in one place.

Question 8

How fast are inquiries followed up?

Accepted Answer

Under a minute, 24/7, by text and call.

Question 9

Can the AI answer Instagram and Facebook DMs?

Accepted Answer

Yes. The 24/7 AI front desk responds to calls, texts, web chat, and DMs in under a minute and books consults around the clock.

Question 10

Will this help with no shows?

Accepted Answer

Yes. Automated reminders and deposits at booking help patients keep the time they reserved.

Question 11

Will this help patients rebook?

Accepted Answer

Yes. Treatment interval reminders and gentle check in campaigns bring patients back on schedule.

Question 12

How much does it cost?

Accepted Answer

Basic is $183/month, Starter is $297/month, and Growth is $497/month. See our pricing page for what's in each plan.

Question 13

Are texts and emails included?

Accepted Answer

Additional charges for text messages and emails apply, billed at usage so you only pay for what you send.

Question 14

Can I sell memberships and packages?

Accepted Answer

Yes. Memberships, treatment packages, autopay, and failed payment recovery are all built in.

Question 15

What if I want to cancel?

Accepted Answer

No long contracts. Plans are month to month, so you can cancel anytime.

Frequently asked questions

Getting started

Compliance

Patients and leads

Billing

See it with your practice in mind.